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Travel policy

Reservations are guaranteed with the initial payment for direct customers or the full payment for travel agencies. We accept electronic money transfers, bank deposits, and all major credit cards, including Visa, MasterCard, American Express, JCB, Discover, and Diners Club.

How to reserve

To confirm a reservation, a 30% deposit of the total program cost or the full amount is required.

If you are a foreigner, the payment will be done through our account on WeTravel.

If you are Ecuadorian, the deposit or full payment will be made to our bank account.

SHUAR CULTURAL CENTER ASSOCIATION

2290351297001

SAVINGS ACCOUNT 
BANCO DEL AUSTRO

RUC: 0022061852

PLEASE INFORM US ONCE YOU’VE MADE A RESERVATION.

The next step is to send a scanned copy of the deposit receipt to the email shuarcultural@gmail.com or, for the convenience of our customers, a clear photo via WhatsApp to the number (+593) 0961801463. After verifying the information, our sales team will proceed with the formalization and provide additional information for validation, such as:

  • Name of the person who did the reservation
  • Accompanying guests
  • NIT or identification number
  • Place of document issuance
  • Residence address
  • Phone number
  • Email address


To make reservations after the Final Quotation has been arranged, there are 5 business days in the Low Season and 15 business days in the High Season to guarantee it, while the deposit is made. Every confirmed reservation in the office, whether through travel agencies or direct customers, will receive a breakdown with the respective deposit specified in the Pre-Booking generated by the System. Additionally, via email, we will send a scanned copy of the purchased services to the customer, including all conditions and restrictions in case of Cancellation, No Show, Date Changes, etc.

To confirm a reservation, the agency must make a full payment for the tour. This applies for weekdays and weekend tours.

PLEASE INFORM US ONCE YOU’VE MADE A RESERVATION.

The next step is to send a scanned copy of the deposit receipt to the email shuarcultural@gmail.com or, for the convenience of our customers, a clear photo via WhatsApp to the number (+593) 0961801463. After verifying the information, our sales team will proceed with the formalization and provide additional information for validation, such as:

  • Name of the agency who did the reservation
  • Accompanying guests
  • NIT or identification number
  • Place of document issuance
  • Residence address
  • Phone number
  • Email address


To make reservations after the Final Quotation has been arranged, there are 5 business days in the Low Season and 15 business days in the High Season to guarantee it, while the deposit is made. Every confirmed reservation in the office, whether through travel agencies or direct customers, will receive a breakdown with the respective deposit specified in the Pre-Booking generated by the System. Additionally, via email, we will send a scanned copy of the purchased services to the customer, including all conditions and restrictions in case of Cancellation, No Show, Date Changes, etc.

Cancellation

Cancellation of a reservation has specific deadlines depending on the season and conditions, as follows: If a deposit has been made and, due to circumstances beyond the customer’s control, they cannot go on their trip, the reservation can be postponed to another date with the same characteristics as the initial reservation. Below are the deadlines for reservation cancellations without charging a No Show (Failure to Arrive): One (1) week before the Tour date.

Last-Minute Cancellation

In the case of direct customers or travel agencies canceling, the operator will not refund the total payment or deposit made.

No Show

In the event of a No Show by a Direct Customer or Travel Agency, the corresponding value of one (1) day of the tour will be charged for the Reservation Cancellation. In the case of Force Majeure, the situation will be assessed, and the management will proceed according to their discretion, deducting the operation and transportation costs that would correspond to Bank Charges. The rest of the money will be refunded within the time stipulated by management.

Refund

The process for refunding the deposit will be as follows:

  • Retention of 10% of the total payment from the client for bank charges.
  • The Customer or Travel Agency must provide a letter requesting the refund of the money and stating the reason for the Reservation Cancellation, specifying the Account Number to which the money will be deposited, preferably in the name of the Reservation Holder.
  • The refund will be processed within 5 to 8 business days after the request is made. If the Reservation Cancellation corresponds to an Event, it will be handled according to the specifications and conditions agreed upon by both parties in the service order or contract.
Privacy policy

Shuar Cultural Center uses Google Analytics and Google Tag Manager. This means that these tools collect personal data such as cookies and usage data for site performance and usage. These data are anonymous, and we do not store or sell any personally identifiable information collected using these Google Products.